Check the provider and its channels
Check the company’s identity and contact channels before sharing personal information.
Match the company identity
Ask for the legal name, registration number and contact details of the company handling the application. An SSM company profile provides information including the company name, number, incorporation date, status and addresses.
SSM company profile informationCheck the role and authorisation
Ask whether the contact acts as a lender, representative or referral service. If they claim to be licensed, request the licence details and check with the relevant authority. This guide explains verification steps and does not verify any provider’s status.
Use matching contact details
Match the domain, phone number and recipient’s name with the company’s official information and offer documents. Resolve differences before sending documents or making a payment.
Check before sharing documentsKeep records and find help
Keep the written offer, repayment schedule, receipts and relevant conversations. For questions or complaints, use the contact details on the agreement or the provider’s official channel.
Contact and complaints guidance